If a payment from Alvin AI Studio LLC appears on your statement and you cannot place it, work through these steps. Most cases are resolved at step one or two.
1. Search your email
Search your inbox — including spam and promotions — for the amount of the charge or for its date. If you subscribed to one of our applications, a confirmation email was sent at the time of purchase.
2. Check whether someone else used the card
Shared and family cards are the most common explanation. A partner, a child, or anyone else with access to the card may have subscribed.
3. Write to us
If you still cannot place the charge, contact info@alvinai.studio and include:
- The email address you may have used to sign up
- The last 4 digits of the card — never send your full card number
- The date, exact amount and currency of the charge
- The description exactly as it appears on your statement
With those details we can locate the payment and tell you what it is for. If the charge was not authorised by you, say so — we will cancel the subscription and deal with the refund directly.